Política de envío

Shipping Policy

Order Processing
At VELAR, we process, pack, and dispatch all orders within 96 business hours (business hours do not include weekends or holidays) after payment confirmation. This processing time is mandatory to ensure quality and accuracy for every order.

Delivery Time
After processing, the estimated delivery time depends on the shipping method you selected at checkout. Delivery times may vary based on your location and the courier service.

Order Tracking
Once your order is shipped, you will receive a tracking number to monitor the delivery status. You can enter your order number or name and associated email on our tracking system here:
https://velarofficial.com/apps/parcelpanel

If you need further assistance with your order, please do not hesitate to contact us.

Shipping Costs
Shipping costs are calculated and displayed during checkout based on the destination and shipping method chosen.

Shipping Issues
If your order arrives damaged, incomplete, or incorrect, please contact us immediately at hellovelar@hotmail.com / hello@velarofficial.com so we can resolve the issue as quickly as possible.